Frequently Asked Questions
Find answers to common questions
Our pieces are crafted using a durable Stainless Steel base metal, which is then thickly layered with genuine 18K Gold Plating. This combination ensures durability, anti-tarnish properties, and a safe, skin-friendly wear experience.
Absolutely. We use Nickel-Free and Lead-Free materials for both the base and the plating. The Stainless Steel core is an excellent choice for sensitive skin, making our jewelry hypoallergenic and safe for daily wear.
Orders are processed within 1–3 working days. Delivery then takes an estimated 3–7 working days depending on your location in India. You will receive a tracking link via SMS/Email once it ships.
Returns are accepted only for defective/damaged items within 2 days of delivery. Note: Earrings are non-returnable for hygiene reasons, and a return requires a mandatory unboxing video. Please check our full policy details.
No, we do not offer direct exchanges. If you want a different item, you must return the original item (if eligible) and place a new order separately.
Yes, your shipping policy should reflect that your courier partner (Shiprocket) will handle the communication of tracking details.
Yes. Our jewelry features an advanced, thick 18K Gold PVD plating over Stainless Steel, making it highly resistant to tarnish, rust, and corrosion.
The longevity depends on care, but due to our thick PVD plating technique, your Elazo pieces are designed to last more than a year, often several years, with good care. Limiting exposure to chemicals helps significantly.
No. The discoloration is usually caused by copper or brass reacting with skin acidity. Since Elazo uses a Stainless Steel base and durable 18K Gold PVD plating, your skin will not turn green.
We design trendy, statement-making 18K gold-plated jewelry tailored for the Gen Z, early 2K, and 90s nostalgia style. Our collections are perfect for mixing and matching across all occasions: from daily office wear and college looks to party nights and festive events.
While our pieces are highly water-resistant, we recommend limiting exposure. Avoid swimming pools (chlorine) and saltwater to ensure maximum shine and longevity of the gold layer.
Always put your jewelry on LAST after applying perfumes, hairsprays, lotions, and chemical-heavy sunscreens. Remove your pieces before sleeping, showering, or working out intensely.
Simply use a soft, dry, lint-free cloth to gently wipe down your jewelry after each wear to remove oils and sweat. Avoid harsh chemicals or abrasive materials.
We offer several secure payment options for your convenience: 💳 Prepaid Orders: You can pay instantly using all major Credit Cards, Debit Cards, Net Banking, and UPI via our trusted payment gateway, Razorpay. 💰 Cash on Delivery (COD): This option is available and handled by our logistics partner, Shiprocket. Please ensure your pin code is serviceable and have the exact cash ready at the time of delivery.
Our COD service is managed entirely by Shiprocket. When you select COD, you will pay the full amount in cash directly to the courier executive upon receiving your order. We reserve the right to verify COD orders via phone call before dispatch. Note that COD orders, if returned and approved, are typically refunded via Store Credit only (as per our Refund Policy).
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